Returns
Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary items
- Hazardous materials, flammable liquids, or gases
Additional non-returnable items:
- Gift cards
- Downloadable software
- Certain health and personal care products
A receipt or proof of purchase is required for all returns. Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in specific cases,
such as:
- Items not in their original condition, damaged, or missing parts due to reasons not caused by our error
- Items returned more than 30 days after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Late or Missing Refunds:
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as there may be a delay before the refund is officially posted.
If you have completed these steps and still haven’t received your refund, please contact us at info@perfumeoilae.com
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at info@perfumeoilae.com
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. A gift certificate will be mailed to you once we receive the returned item.
- If the item was not marked as a gift, or if the original purchaser had it shipped to themselves, the refund will be issued to the original purchaser.
Shipping
To return your product, please mail it to:
info@perfumeoilae.com
Return shipping costs are the customer’s responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Shipping times for exchanged products may vary depending on your location.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.